Drive Revenue with nLive Chat Software for Website & Facebook Chatbot

Super Admin Panel - Dashboard

In this software, you can get the best admin panel. because this software has a dynamic dashboard that will help you investigate or supervise the entire acts and deeds of your business. Also, all information is represented graphically in this system by using your data. So, you can understand all these things easily. Moreover, this graphical view or representation will help you in your analysis and better decision making.

Agents/Departments Name

Using this feature, you can operate multiple agents or manage several departments as well as you can create default intent questionnaires. Moreover, if you have multiple agents or departments, then you can include your different departments or agent's names. Also, you can edit or delete those names. First, you have to write your agent or department name, then have to click on the create button.

Intents

Using the nlive chat system, you can pre-set your default intent questions from two pages. One from the agent page and another from the direct intent page. This default intent questionnaire will help you to support your customer effortlessly and fastly.

User Interface

This feature will help you to superintend monitoring. Here, you will get so many advanced features. Also, you can get all conversation history by clicking on a visitor or a customer name from the user list. Get the required visitor or customer details information. Moreover, you can control the conversation options automatically or manually by using this feature. Also, you can convert the contact person as a lead or customer from any conversation. In addition, you can understand various issues like problem-solving, general discussion, or need support in these conversations. After that, you can save or store all this information for your analyzing or decision-making purposes. These will be very helpful for further queries. Even you can change your conversation color in this software as you like.

Create User

Here, you can create new users using the admin panel. With this feature, you can add unlimited users as per your requirement. Moreover, you can add various types of users like a general user, admin, operator, in-charge, manager, and so on. If you add any users, then you will have to click on the Save button to save your user data or information.

User List

With the help of this feature, you can see the list of all your users. Also, you can permit them to use this software for all of those users. As well as, you can understand the detailed information of all users. Besides, you can update the pieces of information and delete any information as your requirement.

Department Mapping

In your company, if you have multiple business departments or sectors, and all of those departments may be managed by only one or two employees, then they may not be able to manage all those departments properly. For that reason, you need to share these tasks between different users or employees. For distributing these tasks properly, the department mapping feature will be very helpful. This feature will help you to oversee your organization tasks randomly and drive customers for the best performance.

Visitors

With this feature, you can understand which visitors or contact persons are your customers or leads easily. Also, you can find out them using this list and also get more information about those users.

Visitor Window

Mainly, a visitor window is the first step for starting a conversation or any discussion. It can be said that it is a chatbot like a messenger. When any visitor or contact person wants to continue the conversation, then he/she will have to select the department and fill the input fields like name & mobile number. After that, they have to click on the continue button for any queries or conversations.

Conversation - Leads

Using this feature, you can convert the visitor as your future lead or customer. In this feature, you can manage the conversation easily and efficiently. Also, you can understand who will be your lead or customer through this conversation. Moreover, when you convert the visitor as your lead, then their information will show on your list. So, it is the most important feature of your business success.

Small Talk

By using this feature, you can set various questions and answers as you want. Also, you can respond to your visitor or customer when they will knock you for any queries and discussion.

Settings - Language

In this feature, you can configure the language, Facebook bot implementation and can set up your web application. With this feature, you can continue your business process as your preferred language, so what language do you want to communicate with your clients or customers? By using this live chat software, you can use any language for your business.

Also, you can serve different languages for supporting your clients or customers. So, when you want to set a new language, then you can do it without any difficulty. You just need to type the language name, then you must have to save it. After that, you can add all phrases and also can edit that language.

Application

This application module is the most significant module in your system. For setting this AI chatbot in your system, you must have to provide your application information here. Using this system, you can get the Facebook bot setting option and you can continue Facebook messaging by Facebook Messenger through this system. Yes, you can add the number of Facebook pages for supervision. As well as, you can be able to set your customer's intent on questionnaires and desired answers.

Role Permission Setup - Language

Innue chatbot is the best live chat software for website. Role permission setup - language is the feature that will help you to create & add user-wise individual roles, also have scope to assign the role to different users. Also, you can see overall role lists, user name, and their working details. As well as, as a super admin, you can create different categories like admin/user, operator, in-charge, and so on. Then, you can assign these roles for each specific user. Moreover, they can only perform their assigned tasks. For instance, if you set role access for a user as an operator, then he/she will only be able to read dashboard, chat with visitors or customers, set department intent questionnaires, and can send Emails or SMS, etc.

Email Configuration

Using this module, you can configure your Email Credential. After configuring your email option, then you can send emails to your customers or clients. So, firstly, you have to set up an email configuration feature. Moreover, you can send a custom email to your desired customer from this system like Gmail, Yahoo. Also, you can send an order confirmation email, order processing email, password recovery email, etc. through this system.

SMS Configuration

Here we have Implemented Three SMS Gateways. You can use any one of them. Before using it, put your credentials and update it. Then, you can send custom and bulk SMS to your desired customer through this system. Send SMS for order Confirmation, order processing, etc.